According to one recent survey, businesses spend nearly 70 percent of their IT budgets on the maintenance and support of existing applications. Magenic can help you spend smarter with a variety of maintenance and support options that utilize on and offsite Magenic expertise to smooth out budget spikes, improve application service levels, and better maintain your business applications.
Our Application Support and Maintenance Services offer the following options - making it possible to get just the right service level you need:
- Offsite Managed Application Services, offered through our Delivery Center, give you a way to outsource the entire management of an application (or portfolio of applications) and lock-in guaranteed levels of support guided by ITIL service level best practices.
- Offsite/Onsite Project-based Support gives you flexible, cost-effective options for application maintenance and support using our IT Delivery Center service and/or Lakeshore outsourcing.
- Onsite Time & Materials/Staff Augmentation gives you flexible access to experienced Magenic business consulting, ITIL and technical professionals
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Best Practices in Information Technology Management
Information Technology Infrastructure Library (ITIL) is a set of 12 managed best practices drawn from the collective experience and wisdom of thousands of IT practitioners to help create a service-oriented IT culture. Not surprisingly, it has emerged as the world’s most widely accepted approach in the management and delivery of IT services since The Gartner Group reports it can reduce an organization’s total cost of ownership by as much as 38%.
There are two groups of best practices:
Service Support - Service Level Management
- Financial Management
- Capacity Management
- Availability Management
- Security Management
- Continuity Management
Service Delivery - Incident Management
- Problem Management
- Configuration Management
- Change Management
- Release Management
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Magenic Offers an Option to Offshore
Magenic’s Lakeshore outsourcing service is ideal for large application projects. It minimizes risk at a price that's competitive with offshore development and uses a development model that features onsite Magenic consultants (Project Management, Requirements, Architecture & Design, Customer Management) and offsite development associates from our IT Delivery Center.
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