Businesses spend nearly 70 percent of their IT budgets on the maintenance and support of existing applications. We have a variety of support and maintenance options that will smooth out budget spikes, improve application service levels, and better maintain your applications.

Our Support and Maintenance Services offer the following options - making it possible to get just the right service level you need:

• Managed Application Services, offered through our Delivery Center, give you a way to outsource the entire management of an application (or portfolio of applications) and lock-in guaranteed levels of support guided by ITIL service level best practices.
• Project-based Support gives you flexible, cost-effective options for application maintenance and support using our IT Delivery Center service.
• Staff Augmentation gives you flexible access to experienced Magenic business consulting, ITIL and technical professionals

Our Application Support - is fixed-priced, cost effective, predictable and reliable.

Magenic’s Application Support is a pre-defined ‘level-of-effort-support’ are multi-year, fixed-priced contracts that encompass complete application support, enhancements and maintenance. Whether hosted in our Delivery Center or hosted off-site, we’re able to manage one application or an entire portfolio of your applications to give you:

• The ability to better plan budgets and smooth out IT budget spikes
• Improved user service levels that meet business objectives
• A ‘lock-in’ price for Level 2 & 3 support costs
• Assurance that problems will be isolated and fixed quickly
• A ‘lock-in’ on customer response times for Level 2 & 3 support
• A ‘lock-in’ on rampant user modifications
• Assurance that system documentation is maintained
• A staff to maintain legacy systems through the decommission process