May 20, 2015 // By Magenic
I had the opportunity to sit with two different CIO groups at events in New York and Houston in the past couple of weeks and thought I’d share some observations.
Many of the CIO leaders that I spoke with are placing increased value on User Experience and many are recognizing the value of UX participation in the requirements definition and refinement processes. This falls in line with Magenic given our expert skills in the Magenic Studios group as we encourage UX involvement earlier and often to gain a better understanding of our customers’ requirements.
Another common theme was that while Agile practices were critical to their business, they recognize that challenges exist in driving Agile-based projects and do not believe Agile is the correct process for all projects. A common challenge that I heard was the lack of understanding by all stakeholders of their responsibility in an Agile project. Another common theme for many was that Agile was still “new” and many of their team still hadn’t been through successful Agile-based projects. And a growing recognition I heard was that CIOs and IT leaders need to educate around the need and investment in automation through the Continuous Delivery cycle to support speed of delivery with Agile.
Perhaps the most important but subtle observation among these technology leaders is that it is time that we stop using the term “the business” when referring to our business line partners outside of the IT/Software Development organizations. We have all used this reference and it often comes when there are the normal process, requirements, and language challenges during a project. In the opinion of these successful CIOs we are all “the business.” As a matter of fact, the CIO of one of our clients observed that today more than ever, technology and most of all software is a key value driver for the business and commented “So why would we ever talk in a way that would make us separate from that business?”
We know from our vast experience that successful projects require a collaborative relationship between all the stakeholder groups in the greater project team. Technologists referring to their business line partners as “the business” create a subtle but meaningful us vs. them mentality and climate. Our continuing goal is to get closer in understanding and relationship with our business line partners. The closer we can get to them and to understand how they think, the better the chances are that they will get closer to us and understand our work. The goal in all our projects is to create a shared incentive for success.